Articles 1—20 Show more. Differences Between Goods and Services. A framework for comparing customer satisfaction across individuals and product categories MD Johnson, C Fornell Elsevier ,
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Two structural equation models: A Edperience Perspective on the Customer. A framework for comparing customer satisfaction across individuals and product categories MD Johnson, C Fornell Elsevier The following articles are merged in Scholar. A cognitive model of the antecedents and consequences of satisfaction decisions.
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